Refund Policy

If you're not satisfied with AuditLeads, you can request a full refund within 14 days of your first subscription payment. This guarantee applies once per customer, to a first payment only — it does not apply to renewal payments.

To cancel your subscription or change your plan, email support@auditleads.co with your account email. We do not provide a partial refund for the unused remainder of a billing period.

Recurring renewal payments are non-refundable, except where covered by the 14-day guarantee above. To avoid being charged for the next period, cancel before your renewal date.

Search and email credits included with your plan reset each billing period and do not roll over to the next one. Unused credits are not separately refundable, including on cancellation.

Email support@auditleads.co with your account email and the payment you'd like refunded. Requests are processed within 5–10 business days.

How your payment is processed depends on how your subscription was set up. Subscriptions purchased through our online checkout are billed via Paddle, our payment processor and merchant of record — your statement will show a charge from Paddle, not AuditLeads directly, and any refund for those is issued by Paddle to your original payment method. Subscriptions set up manually (invoiced directly) are billed and refunded directly by AuditLeads.